BusWhere’s Onboarding: Live in Weeks

BusWhere's onboarding team

15 January, 2025 |

When adopting a new technology, it is critical to have a clear process for smooth uptake. The first interactions really set the tone for the partnership. 

At BusWhere, we are proud of our professional and personal approach to bringing on new customers. The process is easy, supportive and quick – letting you enjoy the power of the technology without hiccups that are too common for technology companies.

BusWhere is different. We are your partners to simplify bus operations.

Why Easy Onboarding Matters Implementing a new transportation management system shouldn’t be stressful. With BusWhere, our streamlined onboarding process ensures you’re up and running in as little as 1-2 weeks. Here’s what the process looks like:

Step-by-Step Onboarding

  1. Demo with Sales: Explore BusWhere’s features and get answers to your questions.
  2. Quote/Negotiation with Sales: Receive a tailored quote and finalize the agreement.
  3. Invitation to Register & Setup Call: Get started with a personalized setup call to ensure smooth onboarding.  It’s a full in-depth review of the entirety of the admin portal, run by customer success. We even set up the first route for you and make sure you have the tools to create/manage the remaining routes.
  4. Trackers Shipped & Installed: Receive and install GPS trackers on your fleet. We actively help customers through the installation process. It’s a straight-forward, plug and play solution.
  5. Test Runs with Live Tracking: Conduct test runs to verify tracking accuracy and functionality. This includes reviewing first logs, and often setting up a time to review together.
  6. Route Adjustments: Make any necessary tweaks to optimize routes. This step includes ensuring all routes are completed and trackers are installed and assigned to routes.
  7. Go Live: Transition to full implementation with real-time tracking for parents, drivers, and administrators. This involved inviting parents, users, riders to register.

Reassurances You Can Count On

  • Proven Expertise: We’ve successfully onboarded hundreds of transportation departments worldwide.
  • Dedicated Support: Our live, human support team is here to address any issues or questions during and after onboarding. Our customer support is available by phone, email and video conference
  • Streamlined Process: With a clear and efficient setup plan, we minimize downtime and ensure a smooth transition.

The BusWhere Difference

  • Quick Setup: From demo to live tracking in as little as 1-2 weeks.
  • Reliable Results: Start seeing the benefits of BusWhere from day one.
  • Unmatched Support: Count on our experienced team to guide you every step of the way.

Ready to Get Started? Contact Us Today to begin your journey toward better transportation management.