BusWhere for Shuttles: Features
BusWhere provides a comprehensive solution for shuttle transportation management. Our system provides ETAs for riders and administrators, and supports multiple shuttles running a single route with the ETA of the nearest bus. Interactive and downloadable logs provide a clear picture of what the buses did throughout the day, and BusWhere’s patented SmartAssign will reassign buses as if they move from one route to another throughout the day. Advanced features include automated or manual passenger counting custom QR codes linking to web version (no download required), and ride reservations and on-demand services. By implementing BusWhere, shuttle services can dramatically improve operational performance, increase rider satisfaction, and streamline communication across their entire transportation network.
| Features | Details | BusWhere |
|---|---|---|
| Communication | ||
| iOS/Android App for Riders | ∙ Real-time “Uber-style” updates on the map ∙ ETA of the shuttle at any stop ∙ Automated notification when the shuttle is getting close |  |
| Messaging | ∙Send messages to riders (app and email) on-demand and on a schedule ∙Post timely updates in the app where riders can see them | |
| Automated Substitution Handling | ∙ Automated 24/7 reassignment of shuttles to different routes (“SmartAssign”) so riders can always see the correct information even if a different bus is running the route – unique to BusWhere | |
| Public Route Support | ∙ Flexible options for public routes that don’t require login ∙ Get a customized URL and QR code to post at key bus stops so riders can scan the code and immediately see where the bus is and the ETA at their stop. No download required! | |
| Live Support | ∙ Setup in an hour, white-glove onboarding with our accounts team. Zero to a fully functioning system in a week. ∙ We pick up the phone when you call, as early as 4am ∙ Support emails for non-urgent cases for tracking and resolution | |
| Maturity | BusWhere has been providing ETAs and real-time route information to parents for more than a decade. You get the benefit of these years of improvements and refinements from millions of data points and feedback from thousands of customers. | |
| Fleet Management | ||
| Whole Fleet Visibility | ∙ Real-time fleet management with full-fleet visibility ∙ Monitor fuel levels, odometer, decoded engine light alerts, and route awareness (i.e. which bus is currently running ∙ which route) | |
| Safety | ∙ Innovative and original driver safety record visualization of 30 days at a glance ∙ Color coded driver reports to flag sudden stops, acceleration or other anomalies | |
| Downloadable logs & reporting | ∙ All data is downloadable, either as raw data or in contextualized reports | |
| Integration With Existing GPS Systems | ∙ BusWhere as an “add-on” to an existing GPS system with no additional cost for setup | |
| Routing | ||
| Route Building | ∙ Built-in drag & drop route planning with file import for routes with known stops ∙ Support for “off-route” stops (parking lots, middle of a field, newer neighborhoods) with ETAs and routing even if Google Maps doesn’t know where it is | |
| Route Optimization | ∙ Automated tools to improve stop placement and learn the route as it is driven | |
| Route Visualization | ∙ Replay the route to interactively visualize planned vs actual routes run | |
| Route Logs | ∙ Detailed route-based logs & reports including arrival and departure times at each stop | |
| Multiple Bus Integration | ∙ Support for multiple buses running a route, with ETAs of each bus at any stop along the route | |
| Optional Advanced Features | ||
| Turn-By-Turn Directions | ∙ Turn-by-turn directions for driver (using driver’s mobile app or BusWhere Tablet) | |
| Branded App Option | ∙ Customized, branded app available in app stores | |
| External System Integration | ∙ Support for GTFS for integration with external systems like Moovit ∙ Seamless iframe-based integration with existing customer apps or websites | |
| Reservations System | ∙ Advanced booking system with bus capacity management ∙ Flexible pickup options for non-continuous routes | |
| Passenger Counting | ∙ Manual counting using the BusWhere app ∙ Automated Passenger Counting (additional hardware required) | |
| ADA Compliance | ∙ Visual and audio stop announcements (requires tablet on the bus) | |